Returns

  • If you would like to initiate an exchange within the qualifying timeline, please email support@joshicollective.com with your order number and associated product information.
  • JOCO reserves the right to reject a refund or exchange for any damaged or visibly worn returns.
  • All orders containing sale, sample sale, and promotional offers listed as final sale are non-refundable and will not be accepted if returned. 
  • Original shipping costs will not be refunded on any returns or exchange. 
  • JOCO will not be responsible for lost returns and will not contact mailing services on behalf of the customer. 
  • Refunds or exchanges will be processed within 1 week of being received.
  • JOCO will not honor request for price adjustments on previously purchased orders to accommodate future sales or promotions.